Alliedmart returns policy

If you’re not satisfied with your purchase, Alliedmart makes it easy for you to return your items and receive a refund. To create a return, simply follow these easy steps.

All items must be in their original condition and packaging to be eligible for a return. Don’t forget to keep your invoice with you.

Return policy guidelines

  • You can initiate a return within 7 days for ALL eligible items if you receive a wrong, damaged, defective, or counterfeit item.
  • When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.
  • State the reason for return and give more details to help us understand the issue.

Please note that items must meet Alliedmart’s return policy guidelines to be eligible for a refund. Alliedmart is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.

Refund and Return Timelines

All you need to know about our returns and refunds timelines can be seen below:

Please note that only 2 attempts will be made to retrieve your item.

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

  1. Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. These timelines also apply if you are dropping your returns at one of our PICK-UP STATIONS. You can create a return online.

Once the return is created, please note that:

If you have chosen to return your item(s) to an Alliedmart pickup station:

Please drop off your item(s) as soon as possible. Your return request will be canceled if the package is not dropped off within 3 working days following the return creation.

If you have chosen to have our delivery agent pick up your return item(s) from your delivery address: please be aware that our agent will contact you within 1 to 3 business days to schedule a pickup. If the items are not picked up within two attempts, your return request will be canceled.

  1. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.

Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.

If your return request is validated, our refund timelines will be as follows:

  • If you paid with Cash, the refund will be issued to your bank account details provided when creating your return. It may take up to 2 – 5 business days for your bank to credit the refund amount to your account.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us at [alliedmart735@gmail.com/+447561502912]

Please note: This return and refund policy applies only to non-perishable items. Perishable items may have different return and refund policies due to their nature. Please refer to our Perishable Item Policy for more information.

We hope this guide has been helpful. Happy shopping!